Consumer Protection Overview
If you are a resident of Fairview, Gresham, Portland, Troutdale, Wood Village or Unincorporated Multnomah County then the MHCRC is here to assist you. The MHCRC strives to ensure that local cable companies comply with cable customer service standards and franchise requirements at all times.
Specifically, the MHCRC and its professional staff assist citizens who encounter problems with the cable company in areas such as operator infringement on private property, billing and rate issues, outage credits, service installation issues, telephone responsiveness and cable subscriber policies.
The MHCRC also monitors the cable operator’s compliance with insurance and bonding requirements, technical standards, emergency alert system operations and universal service requirements.
The MHCRC has established procedures and penalties if the standards or franchise requirements are not met.
Check out the new consumer education project dedicated to educating Oregon consumers on the options available to them for home phone, mobile phone and internet services while providing information about telecommunications terminology, issues and events.