How to File a Complaint

You should always contact the cable operator first when you have a complaint. In many cases, the cable operator’s customer service representatives will be able to assist you and solve your problem.

Comcast’s customer service telephone number, 1.888.824.8264, is listed on your cable bill.
Verizon's customer service telephone number is
Cascade Access's customer service telephone number is

If a problem can’t be resolved, and you live in Fairview, Gresham, Portland, Troutdale, Wood Village or Unincorporated Multnomah County, the MHCRC’s professional staff can assist you by investigating and helping to resolve your issue.

To file a complaint, use one or more of the following procedures:

Write to Comcast at 9605 SW Nimbus Avenue, Beaverton, OR 97008-7198. Be sure to include your name, complete billing address, telephone number, a detailed description of the problem(s) you’ve encounter, and specifically identify your desired outcomes. Send a copy of this letter to the MHCRC at 1120 SW Fifth Ave., Rm 1305, Portland, OR 97204.
File an online complaint, call (503.823.5385) or write (see address above) directly to the MHCRC.

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Contact

Mt. Hood Cable
Regulatory Commission

1120 SW Fifth Ave.
Rm 1305
Portland, OR 97204

tel: 503.823.5385
fax: 503.823.5370
email: MHCRC

1.888.824.8264
www.comcast.com

1.888.438.3467
www.verizon.net/fiostv

Cascade Access, DBA

503.659.2202
www.relianceconnects.com