Consumer Protection Overview
If you are a resident of Fairview, Gresham, Portland, Troutdale, Wood Village
or Unincorporated Multnomah County then the MHCRC is here to assist you. The
MHCRC strives to ensure that local cable companies comply with cable customer
service standards and franchise requirements at all times.
Specifically, the MHCRC and its professional staff assist
citizens who encounter problems with the cable company
in areas such as operator infringement on private property, billing and
rate issues, outage
credits, service installation issues, telephone responsiveness
and cable subscriber policies.
The MHCRC also monitors the cable operator’s compliance with insurance
and bonding requirements, technical standards, emergency alert system operations
and universal service requirements.
The MHCRC has established procedures and penalties if the standards or franchise
requirements are not met.
Franchise Oversight & Enforcement
Check out the new consumer education project dedicated to educating Oregon consumers on the options available to them for home phone, mobile phone and internet services while providing information about telecommunications terminology, issues and events.