Customer Complaint Form This form only collects the information needed by the MHCRC to act on your behalf with your service provider. The MHCRC tracks issues and concerns by zip code for reporting purposes. Your personal information will not be shared. If you would prefer to speak directly with a human, please call us at 503-823-5385, leave a message, and we'll get back to you as soon as possible. If you would prefer to use email, please email us at: info@mhcrc.org.Your Name* Your Phone -or- Email Address* Select Your Service Provider*SelectXfinity (Comcast)Ziply (Frontier)CenturyLinkOtherYour Account Number Your Zip Code* Select the Type of Issue or Concern*SelectBilling/Cost (paper invoice isn't being mailed)Billing/Cost (sports/broadcast fee)Billing/Cost (unexpected rate increase)Billing/Cost (unexpected fee)Billing/Cost (franchise fee)Billing/Cost (other)Installation/Repair (late or no show)Installation/Repair (damaged property)Installation/Repair (other)Phones (long wait time, busy signal, hang up)Phones (difficult to understand menu options)Phones (can't speak to a human)Phones (other)Serivce Quality (service outages/poor quality)Service Quality (equipment isn't working)Service Quality (other)OtherDescription of Issue or ConcernSend copy of Responses Send me a copy of my responses
